Answers before you book, post, cancel, or contact support.

SeatShare is an inter-city ridesharing app for Canadian routes. Riders book seats in trips posted by drivers who are already travelling between cities.

Riders and drivers who can create an account, follow the community guidelines, and use supported payment and identity tools can use SeatShare. Driver eligibility also requires vehicle and payout setup.

Yes. The public site explains the service, but booking, posting, chat, payments, trip sharing, and support records are handled in the mobile app.

Email support@seatshareapp.com from the address on your account and include whether you want access, correction, export, or deletion. Some records may be retained where required for safety, fraud prevention, accounting, or legal reasons.

Search a route, review the listing, choose your seats, and submit a booking or request depending on the ride. You will see the total before payment.

Pending booking requests can expire or be declined. If a request is not confirmed, no completed ride charge is captured for that trip.

After a booking request or confirmed booking, in-app messaging helps riders and drivers coordinate pickup, luggage, timing, and trip-day details.

Listings show luggage preferences where available. If you have oversized luggage, sports gear, or extra bags, confirm with the driver before trip day.

Yes, if the driver has enough seats available and the listing allows it. SeatShare currently limits posted passenger seats to keep trips within vehicle capacity and community rules.

Cancel in the app as soon as possible. Rider cancellations more than 24 hours before departure target a refund of the ride contribution. Later cancellations may refund only part of the contribution.

If the driver cancels the trip or your booking, SeatShare targets a full refund of the rider charge, including the service fee, subject to payment processor timing.

Report the issue in-app. SeatShare may review chat, trip timing, cancellation records, and other available signals before resolving refunds, compensation, or enforcement.

Riders see the listed ride contribution plus a SeatShare service fee. The current rider service fee is 5% of the ride subtotal, before any applicable taxes or processor rules.

SeatShare shows the payment amount before checkout. Depending on the booking state, payment may be authorized first and captured when the booking is confirmed.

Yes. Payment records and ride history are available in the app so riders can review booking totals, fees, refunds, and support context.

Approved refunds are returned to the original payment method where possible. Card networks and banks can take several business days to post funds.

Create an account, complete profile and vehicle setup, connect payouts, and follow the driver onboarding checklist before posting rides.

Drivers set the listed contribution per seat. The app previews estimated net payout after the rider service fee and estimated payment processing costs.

Completed trip payouts clear after the post-trip dispute window. SeatShare currently uses a 4-day clearing window before payout release processing.

Drivers can post supported inter-city routes, but routes may be limited by launch coverage, safety controls, frequency rules, and city availability.

Drivers are responsible for understanding their personal auto insurance, licensing, and legal obligations. SeatShare is a platform for arranging shared rides, not an insurance provider.

SeatShare supports profile setup, identity verification flows, vehicle details for drivers, payment records, ratings, and moderation review. Verification signals may vary by account and region.

The app includes trip sharing and safety features designed to help riders keep trusted contacts informed about ride details.

Call local emergency services first. After you are safe, report the incident to SeatShare through the app or by emailing the safety contact.

Yes. SeatShare supports reporting and blocking tools. Reports may lead to warnings, account restrictions, removal, or cooperation with authorities where appropriate.

SeatShare is focused on Canadian inter-city routes, starting with Ontario and nearby corridor demand such as Toronto, Waterloo, Ottawa, Kingston, London, Hamilton, and Montreal.

Use the route request form on the cities page or download page. SeatShare uses demand signals to prioritize launch corridors.

No. Availability depends on driver supply, date, time, demand, weather, holidays, and community adoption. Always check real-time inventory in the app.

SeatShare aims to triage safety issues as quickly as possible and respond to general support within 1-2 business days during launch operations.

Universities, employers, venues, tourism groups, and transportation partners can email partners@seatshareapp.com with the route, audience, and launch goal.

Email press@seatshareapp.com with your outlet, deadline, topic, and requested assets. The press page includes a short company boilerplate.

SeatShare is designed for shared inter-city trips and community cost sharing. Drivers must not use the platform in ways that violate applicable transportation, licensing, insurance, or community rules.