SeatSharePrivacy Policy | Terms of Service changes
SeatShare legal updates are listed on the Terms of Service changes page.
These terms govern access to the SeatShare website and app, and set the rules for riders, drivers, and other users of the platform. Last updated May 28, 2026.
SeatShare is a technology platform that helps users discover, request, book, pay for, and coordinate shared inter-city rides. SeatShare is not a transportation carrier, taxi, bus operator, insurer, employer, or principal of drivers. Ride contracts are formed directly between the driver and rider.
These terms apply to visitors, riders, drivers, and all registered users of the website, mobile app, and related services. By accessing or using SeatShare, you agree to these terms and all linked policies.
Member means a registered user. Driver means a member offering available seats on a trip they are already taking. Rider means a member requesting or booking seats. Trip means a posted ride with route, timing, and seat details. Booking means a confirmed or pending seat reservation through SeatShare checkout. Contribution means the seat price set by a driver. Service fee means SeatShare platform fee paid by riders at checkout. Payment means contribution plus service fee paid through the app.
You must be at least the age of majority in your province or territory and able to enter a binding contract. You must provide accurate information, keep credentials secure, and use only your own account. SeatShare may request verification steps, including identity checks, to maintain platform integrity.
Trips listed on SeatShare are intended for personal cost-sharing in a non-commercial context unless SeatShare expressly agrees otherwise in writing. Drivers must not use SeatShare as an unlicensed or unauthorized commercial passenger operation.
Drivers are responsible for lawful driving, valid license status, legally required insurance, roadworthy vehicles, accurate trip details, reasonable pickup conduct, and compliance with all applicable transportation, insurance, and safety laws. Drivers must not knowingly post speculative trips they do not intend to take.
Riders are responsible for truthful booking details, timely arrival, respectful behavior, and compliance with trip rules shown in the listing. Riders should communicate important constraints such as luggage or timing through in-app channels before departure.
SeatShare processes checkout and payouts through Stripe. Riders pay the contribution plus a 5% SeatShare rider service fee shown at checkout. SeatShare does not charge a separate platform fee to drivers; driver proceeds are reduced only by applicable payment processing costs. Completed-trip payouts and no-show payout releases use a 4-day clearing/dispute window before transfer release, and may be delayed for compliance, fraud, chargeback, report, or payout-method issues.
Cancellation outcomes, refunds, no-show handling, and payout impacts are governed by SeatShare cancellation and dispute rules shown in-app and in the Cancellation and Refund Policy. SeatShare currently applies a 4-day dispute window after scheduled departure for eligible booking, cancellation, and payout disputes. SeatShare may review records such as trip timing, messaging, verification events, and payment history when resolving disputes.
Drivers are expected to avoid cancellations with approved riders. SeatShare currently enforces a rolling cancellation allowance framework and may warn, suspend posting privileges, or otherwise restrict accounts where cancellation behavior harms reliability or safety.
Unsafe driving, harassment, discrimination, hate conduct, threats, fraud, account misuse, impersonation, off-platform payment pressure, misuse of personal data, and unlawful activity are prohibited. SeatShare may investigate, remove content, restrict features, suspend accounts, or report matters to authorities where legally appropriate.
Members are responsible for the content they post and messages they send. SeatShare may moderate content and communications to enforce platform standards, respond to legal obligations, and support safety or fraud prevention.
Your use of SeatShare is also subject to the Privacy Policy. By using SeatShare, you acknowledge that personal information may be processed in Canada and other jurisdictions used by SeatShare service providers, subject to applicable law.
SeatShare may rely on third-party services such as authentication, Stripe payments and Stripe Connect payouts, messaging, storage, analytics, and identity verification. Their service interruptions, terms, and processing timelines can affect platform operations.
If you are a Quebec consumer, mandatory protections under the Consumer Protection Act and other non-waivable rights apply. Nothing in these terms limits rights that cannot be waived by law.
To the maximum extent permitted by law, SeatShare provides the service on an as-is and as-available basis and disclaims implied warranties. SeatShare is not liable for indirect, incidental, consequential, special, or punitive damages arising from member conduct, trip outcomes, or service interruptions. Where liability limits are restricted by law, this section applies only to the extent permitted.
Except where prohibited by law, you agree to indemnify and hold SeatShare harmless from claims, losses, liabilities, and costs arising from your misuse of the service, legal violations, or breach of these terms.
SeatShare and its branding, software, and content are protected by intellectual property laws. You may not copy, scrape, reverse engineer, resell, or exploit SeatShare systems or data beyond permitted use.
SeatShare may update these terms, modify product features, or suspend or terminate access where needed for legal, safety, security, abuse, or business reasons. Continued use after updates constitutes acceptance of revised terms.
Unless otherwise required by applicable law, these terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there. Mandatory local consumer rights and jurisdiction rules may still apply based on your residence.